City & Guilds Customer Service (Entry 3)

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Course Overview

Course Overview
Develop excellent customer service skills and learn how to meet and exceed customer expectations, Tutor: Alex Gowan, Wednesday 9.30-11am

Open Is this course right for me?

Develop excellent customer service skills and learn how to meet and exceed customer expectations. It is suitable if you are ready to work towards a Entry 3 course and want to develop knowledge, confidence and practical skills in customer service, hospitality and tourism.
Prosp Is This Right For Me

Open What will I learn?

You’ll learn how to communicate with customers, respond to different needs, handle queries, work professionally, understand customer expectations and develop the behaviours needed to provide good service.
Prosp What Will I Learn

Open How will I learn?

You will learn face-to-face with support from your tutor through demonstrations, practical activities, discussions and individual or group tasks. Activities may include role play, case studies, practical tasks and opportunities to reflect on real workplace situations. As this is a qualification course, you may also complete assessments, portfolio work or assignments as part of your learning.
Prosp How Will I Learn

Open Will I gain a qualification?

You will work towards the recognised qualification: City & Guilds Entry 3 Award in Employability Skills. Your tutor will explain the assessment requirements and support you to build the evidence needed during the course.
Prosp Qualification

Open Next steps

You may progress to further customer service, hospitality, tourism or employability courses, apprenticeships, volunteering, or entry-level roles in service-focused settings.
Prosp Next Steps

Open Please bring

Please bring a notebook, pen and a folder for your course materials. Your tutor will advise you if any additional resources or access to a digital device are required.
Prosp Please Bring
HCS0011
16/09/2026
Format
25/11/2026
1.50 hours per week
10 weeks
£0.00
Church of Christ the Cornerstone