Conversations That Count

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Course Overview

Course Overview
Thursdays 10-11.30am, this course aims to help you develop essential skills for effective communication, including setting healthy boundaries and being more assertive. It also includes ideas for conflict resolution as well as preparing for important conversations.

Open Is this course right for me?

This course aims to explore ways to have confident, meaningful, compassionate conversations at work or at home. Please note: this course was previously called Confident Communication. Please also note: this is not a language course. If you are looking for ways to improve your English Language skills (including "Getting Ready for GCSE English"), please speak to our enrolments team at: Communitylearning.MK@milton-keynes.gov.uk This course is aimed at people who would like to maintain and sustain their health and well-being. It is not a therapy session, is not suitable for those experiencing a mental health crisis and not intended to replace any medical advice or healthcare services. If you have a trauma-related diagnosis, or a severe and enduring mental health consideration, you may wish to discuss this with your doctor, case worker, community mental health team, or the course tutor before enrolling. All attendees are asked to take personal responsibility for their own learning and well-being, to collaborate in a way that ensures a safe learning environment for the whole group and only take part in activities which feel right for them. No guarantee of any specific results is given or implied.
Prosp Is This Right For Me

Open What will I learn?

By the end of the course, learners will be able to: Examine different methods and styles of communication. Consider necessary skills for communicating confidently and ethically, in important situations such as interview, when delivering a presentation, or when setting boundaries. Explore ideas for having ‘crucial’ and compassionate conversations, such as when managing conflict, tips for speaking assertively and what to say when you don’t know what to say. List ingredients for a ‘good’ apology. The content of this course may be adapted as scientific research, theories or course requirements change. All content material is protected by copyright and owned by the content author.
Prosp What Will I Learn

Open How will I learn?

Sessions introduce a mixture of theory and practical exercises. There may be written activities as well as the potential for learning through listening, reading, watching videos, asking questions and contributing to group discussion, as well as (where relevant) mindfulness and guided meditation. Book, app and video recommendations may also be offered during the course, which are optional to consider; always check
suitability before you invest. Learners are empowered and encouraged to participate where they feel comfortable, as appropriate, in a way that benefits their health and well-being.
Prosp How Will I Learn

Open Will I gain a qualification?

You will not gain a formal qualification. You may ask for a Certificate of Attendance, if you have been able to demonstrate evidence of your learning and met the course requirements.
Prosp Qualification

Open Next steps

You may wish to enrol on one of our other courses within the Community Learning portfolio. You can also stay up to date via our Facebook page or via our website.
Prosp Next Steps

Open Please bring

Key messages are included in the handouts where provided, but you may choose to bring a notepad and pen with you to each class in case you wish to make notes. Learners will also be given access to reading materials and resources relevant to the course via “Google Classroom” so you will need a device with internet access; this could be a PC, Mac, Laptop, smart/iPhone, tablet/iPad. You may also choose to bring a soft drink with you in a safe container. No smoking or vaping is allowed on any of our premises.
Prosp Please Bring
SMC00551
22/01/2026
Format
19/03/2026
1.50 hours per week
8 weeks
£0.00
Central Milton Keynes Learning Centre