Working as a volunteer

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Course Overview

Course Overview
Discover how volunteering can build your confidence, develop new skills and open doors to future opportunities., Mondays 12.30-2.30pm

Open Is this course right for me?

The course suits those wishing to gain some knowledge about how to become a volunteer, with a view to possibly gaining paid work. The course will cover all you need to know to offer your time to a charity or business of your choice. You will need to commit to regular and punctual attendance each week. The weekly commitment is 2 hours class attendance and approximately up to 3 hours research or home learning. With tutorials, this makes a total of 57 hours guided learning, as set out by City & Guilds. As part of the first session, we ask learners to complete a short English and basic numeracy assessment, as you will be building a portfolio over the weeks and will need good understanding to complete some of the written work. You will be supported throughout the course by your tutor and other learners.
Prosp Is This Right For Me

Open What will I learn?

The course covers 3 units: Unit 425: Effective skills, qualities & attitudes for learning and work. Unit 429: Alternatives to paid work. Unit 486: Introduction to Customer service. Unit 425 - Effective skills, qualities & attitudes for learning & work - The aim of this unit is to enable you to assess your strengths in the place of work or volunteering. To enable you to self reflect on what you are good at, and what you need to develop, and to produce an action plan to help you move forward. Unit 429 – Alternatives to paid work - The aim of this unit is to give learners an opportunity to identify possible places to volunteer, both in the local area and nationally. The unit will enable you to reflect on what you can offer to a potential placement, and what you will gain from volunteering. Unit 486 – Introduction to Customer service - The aim of this unit is to introduce the requirements for good customer service. Including personal appearance, first impressions and communication. You will understand how service may differ when dealing with internal & external customers.
Prosp What Will I Learn

Open How will I learn?

Taught modules & workbook. Group and individual activities/discussions. Practical activities. Own research.
Prosp How Will I Learn

Open Will I gain a qualification?

You will gain a City & Guilds accredited Level 1 Award with 6 credits.
Prosp Qualification

Open Next steps

There may be opportunities to continue to study sector specific qualifications such as child care or health and social care
Prosp Next Steps

Open Please bring

You will need a notebook, a pen, an A4 ring binder folder and subject dividers. We ask that you put your mobiles on silent during class unless you have an urgent call you must answer.
Prosp Please Bring
EPA06210
08/09/2025
Format
01/12/2025
2.00 hours per week
12 weeks
£0.00
Central Milton Keynes Learning Centre