The course covers customer service and an introduction to tourism operations. Additionally, it emphasizes personal progression and includes modules on exploring local visitor attractions. Through a blend of practical and theoretical learning, students will develop key competencies such as communication, teamwork, and problem-solving. This qualification serves as a stepping stone for further education and training, preparing learners for advanced studies or immediate employment opportunities in the hospitality and tourism sectors. As part of the first session, we ask learners to complete a short English and basic numeracy assessment, as you will be building a portfolio over the weeks and will need good understanding to complete the written work. You will be supported throughout the course by your tutor and other learners.
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